Head of Customer Success EMEA

About Singlespot

Singlespot is a Paris-based Signal Intelligence company. We operate a proprietary SDK collecting first-party geolocation signals from opt-in devices in France, fully GDPR/CNIL compliant. This location ground truth powers our two products:

The role

As Head of Customer Success EMEA, you own the full post-sale lifecycle of Kura and Atlas accounts across EMEA, from campaign onboarding through delivery, reporting, renewal and expansion. You are the operational face of Singlespot toward media agencies, advertisers and platform partners once a deal is signed.

And you build this function to scale: your second mandate is to identify what should be automated in Customer Success operations and drive those optimizations with the tech team, so that quality of service grows faster than headcount.

This role carries a strong commercial, client-facing dimension. You meet agencies and advertisers on a weekly basis: qualification meetings, go-live reviews, results presentations, QBRs. You defend the methodology, you turn performance into a business case, and you own renewal, upsell and cross-sell on your accounts.

Responsibilities

• Qualify incoming briefs with agencies, together with the Sales function: outcome and performance objectives, budgets, channels, flight dates
• Collect technical prerequisites: POI list, creative formats and specs, devices, whitelists/blacklists, activation mode (managed vs. self-service)
• Coordinate PMP setup and Deal ID delivery with our SSP partners (Equativ live), and support DSP-side activation (DV360, The Trade Desk, etc.)
• Produce and circulate go-live validation materials (BAT / launch visuals) with agencies and creative partners
• Monitor live campaigns daily: pacing, delivery, troubleshooting across the SSP and DSP chain
• Own reporting cadence: weekly agency reporting and advertiser-level outcome reporting

• Frame measurement design with clients: attribution methodology, test/control setup, catchment definitions, lookback windows
• Coordinate study production with the data team and guarantee delivery deadlines
• Present results to agencies and advertisers with methodological rigor: defensible language, clear caveats, actionable insights

• Run end-of-campaign reviews and QBRs; turn results into renewals, upsells and cross-sells between Kura and Atlas
• Own the commercial relationship on live accounts alongside Sales: identify new use cases, new brands and new points of sale to open inside existing agency and advertiser structures
• Coordinate billing with finance and keep commercial documentation (IOs, reports) clean and on time
• Build case studies and references that feed the sales team's pipeline

• Map the Customer Success workflow end to end and identify the manual, repetitive tasks that slow delivery down: reporting generation, launch visuals, campaign monitoring, follow-up emails, study templating
• Turn those observations into clear, actionable optimization requests for the tech team: you define the need, the expected outcome and the priority; the tech team builds
• Arbitrate priorities with tech and product based on business impact, then test and validate what is delivered before rolling it out
• Drive adoption of the resulting tools inside the commercial team and document the playbooks, so the function scales without linear headcount growth

What we're looking for

• 5+ years in customer success, account management or ad operations in programmatic, on the agency, SSP, DSP or data provider side
• Strong commercial, client-facing profile: you are comfortable presenting and defending results in front of agency trading teams and advertisers, you spot expansion opportunities inside delivery and you drive renewals, upsells and cross-sells yourself
• Fluency in the programmatic delivery chain: Deal IDs, PMPs, DSP activation, campaign trafficking and troubleshooting
• Experience with drive-to-store or geomarketing measurement is a strong plus
• Process mindset and comfort with AI tools in daily work: you spot what should be automated and can spec it clearly for a tech team. No engineering background required
• Client-facing credibility with media agencies and advertisers; rigorous on numbers and methodology
• Builder mindset: comfortable being the first dedicated CS hire, structuring the function from scratch
• Fluent in French and English

Setup

Paris-based, working closely with the founding team. This is a new function reporting directly to the CRO, with a dotted reporting line to the CPO on product, data and process topics.

The role works in close, day-to-day collaboration with the Sales team, from brief qualification through delivery and renewal: Sales opens and closes, you deliver and grow. You come in as the first dedicated Customer Success hire, with a mandate to structure the function and later grow the team.